---
title: "AI credit questions and answers"
slug: "ai-credit-questions-and-answers"
description: "Learn about AI credits, their usage, and best practices to manage consumption effectively in your Pigment Workspace. Get insights on features and roles."
updated: 2026-09-17T08:28:23Z
published: 2026-09-17T08:28:23Z
canonical: "kb.pigment.com/ai-credit-questions-and-answers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pigment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI credit questions and answers

This article aims to answer your questions on AI credits.

#### Are AI credits consumed by every user?

AI credits are consumed by actions taken in the Workspace. If multiple users run AI features, their combined usage contributes to the Workspace's total.

#### Can we see AI credit usage by feature or by user?

Pigment may provide more detailed visibility over time (for example, by feature). Availability depends on your plan and the current rollout of telemetry.

#### Do AI credits cover only generative AI?

AI credits are intended to cover multiple AI categories, including both agent-like experiences and predictive capabilities (such as forecasting).

#### How can we avoid unexpected consumption?

A few best practices:

- Keep AI requests focused (smaller prompts / narrower scope)
- Use AI iteratively: start small, then refine
- Restrict access to AI features to the right roles if needed
- Monitor consumption regularly in [**Plan & Usage**](/v1/docs/manage-file-storage-limits#view-file-storage-usage1)

#### The Modeler Agent was free — does it now consume credits?

The Modeler Agent was available on a **free trial from March 9th to June 9th, 2026**. During that period, it did **not** consume any AI credits.

**After June 9th, 2026, the Modeler Agent counts toward your AI credit consumption** like any other Pigment AI feature. Sessions draw from your Workspace's shared credit pool, with consumption varying based on the complexity of the task.

If you notice an increase in credit consumption after this date, it may reflect Modeler Agent usage that was previously free. You can monitor your usage in [**Plan & Usage**](/v1/docs/manage-file-storage-limits#view-file-storage-usage1), and contact your Pigment team if you have questions.

#### Our usage looks too low or too high — what should we do?

If your credit usage appears inconsistent with your expectations, reach out to your Pigment team so we can help validate what's being tracked for your Workspace.

## Related

- [Manage your AI credits](/ai-credits.md)
- [AI Credits](/ai-credit-management.md)
- [Build and Run Custom Agents](/create-custom-agents.md)