---
title: "Do I contact Support or Community?"
slug: "contact-pigment-support-vs-community"
description: "Find out whether Pigment Support or the Community is best for your issue. Use the right path and get answers more efficiently."
tags: ["getting started", "Member Support ", "Pigment Community", "User Support"]
updated: 2025-10-10T15:11:50Z
published: 2025-10-10T15:11:50Z
canonical: "kb.pigment.com/contact-pigment-support-vs-community"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pigment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do I contact Support or Community?

Hi Pigmenters,

The Pigment Community is your go-to hub for connecting with fellow users, sharing expertise, and finding inspiration. Here, you can **get help from other members** and **lend your own knowledge to assist others.** While the Pigment team occasionally participates in discussions, the primary goal is for community members to learn from one another.

- If you want to know more about feature functionality, look through [our Knowledge Base](/v1/docs/), explore [the Academy](http://academy.pigment.com) or [ask in the Community](https://community.pigment.com/topic/new)
- For technical issues and bugs, follow [this guide](/v1/docs/pigment-support) to contact our support team

> [!WARNING]
> If you’ve submitted a support ticket, avoid duplicating your inquiry in the Community.

Similarly, if you’ve already posted in the Community, do not submit the same issue as a support ticket.

Keeping the conversation in one place helps ensure efficient communication and avoids confusion for everyone involved.

Thank you for your cooperation and for making the Pigment Community a vibrant place to share and learn! 🚀