Grant Support Access to Your Pigment Environment for Secure Assistance

Let’s say you require the help of Pigment Support - it’s likely you’ll be requested for temporary access to your Application in order to assist you. Before access is granted, you first need to assign Pigment Support to an Application Role, just as you would for any other Member. You can also keep the Pigment Support Member active in your Workspace, adjusting their access to specific Applications as needed. This article guides you through the process.

Before you begin

To change a Member’s Role, you need the following:

Be an Admin Member of your Pigment Workspace
Have an Admin Role in the related Pigment Application

Grant Workspace access

If you are a Workspace Administrator in your Workspace, you have access to the Members Tab.

In the Members tab, you see Pigment Support listed as a Member. This is the Member that Pigment Support uses to access environments.

If the Member status is Activated, then the Pigment Support account has access to your Workspace.
If the Member status is status is Deactivated, you need to activate it.

To grant access, hover over Pigment Support, click the menu (...) and select Activate.
Click Activate again to confirm.

Grant Application Access

To give Pigment Support access to your environment, the Pigment Support Member needs to have a Role within your Application.

Open the Security folder in the Application sidebar.
Click the Users roles Metric.
Find Pigment Support.
To make it easier to find Users in the Users role Metric, display the users in Pages so you can use the Pages Search field.
Double click the cell for Pigment Support.
Select Admin from the menu, or type Admin.